Thursday 30 June 2011

It’s been a week of travelling around the county for me meeting teams in the department. On Tuesday I was in Salisbury – Milford Street with the customer services team and then Bourne Hill with the registrars and a number of other teams. Today was Shurnhold with the transformation and rroperty teams and then over to the East Wing with the payroll team in shared services. I always enjoy these opportunities to talk with staff face to face about the challenges we face and how we’re going to meet them. I always learn something new about how we can improve the effectiveness of our business.

The Salisbury team had numerous ideas for improving things in the face to face contact centre. Ideas about capacity, queuing, improvements to the Civica payment systems as well as ideas around improving communications internally with other services. I’ve shared these with my management team and we’ll work on these together. I was struck with the positive “can do” attitude of everybody I met. Thank you for this.

At Shurnhold it was good to see the police integrated with the transformation team. We are working closely together to develop our campus and hub proposals to include facilities to share between both organisations. More on this anon...

The payroll team wanted to know more about the new transformation and resources team, and we worked together to explore some of the business challenges ahead that we face, particularly from a shared services payroll perspective. We then discussed some of the issues emerging from the staff survey and planned how we might engage staff to address these together.

If you would like me to visit your team for chat about anything then please do get in touch and I’ll come along.

Thanks for reading and speak again soon.
Carlton