Thursday 4 March 2010

Just a very short blog this week; it's been a manic week in DOR, but at least it's felt like spring which is great.

Firstly, I'd like to welcome all of the Property team to DOR. Led by John Shorto, they officially transferred on Monday, and it's great to have them on board and part of our team. This move will enable us to better establish a fully integrated approach to resource planning across the organisation; people resources, property resources and financial resources all in one place.

The spring Team Day was a great success yesterday. I'd like to thank all the presenters, stall holders, organisers - especially Jo Middleton and Jane Gray - and all of the 650 or so team members who attended. After such a stretching year, it was great to see everybody and to feel the buzz throughout the team, as well as having some time to discuss some of the ideas for future improvement within our team and business.

I attended the Council Tax team "lean review" presentation this morning in Browfort. It was excellent - the team have really understood their service as a system, and now have a great platform from which to begin their service redesign around the customer. Jeannette Young, Phil Ruddle and the whole team should be very proud of themselves.

Thanks for reading, and we'll catch up again next week.

Carlton