Friday 21 August 2009

Back to work this week after a great week in Dorset. The weather was brilliant and we all had a good break together - I'm still trying to get the sand from Weymouth beach out of my shoes!

I visited Monkton Park on Wednesday to spend the afternoon with the customer team. I sat with Amy and Sue and listened to a number of calls related to pest control and numerous other requests that our customers make. It's always good to meet staff and to understand some of the pressures they face. A big learning point for me was just how important a fully up to date web-based staff contact directory is. Ours is mixed in terms of quality, so I must encourage you all to check your entry and update it as appropriate. The customer team rely on this information when seeking to identify who should take a call to answer a specific customer query.

I met with HR this week to review progress with the appointments process. We now have around 104 people in the redeployment pool having already redeployed 96 people from that pool. We will continue to make every effort to place people over the coming weeks. Up to 40 of the people in the pool are from ICT and we have put our up-to-date structure chart on the Wire under Corporate ICT - then Business Transformation, ICT & IM Staff Structures. This is a big step forward and we now have nearly all the jobs JEQed and all the information together in one place for everyone to see the opportunities available to them. Please do take some time to study this in the days ahead.

Talk again next week.

Carlton