The benefits of coaching

We have a thriving coaching community within the council who are working with many of our staff to support their development, learning and performance. It was with them in mind that I read a superb post on LinkedIn (a social media for business users) this week from David Clutterbuck, in my opinion one of the great coaches and mentors in the world and somebody whom has researched and written extensively about the subject for many years. What engaged me about the article is that is busted many of the myths that most coaches and clients hold to be true. I share a summary of the key points below for your enjoyment and thought.

1. Coaches need to set clear goals at the start of an assignment. Consider the contrary evidence:

• A Harvard study of 200 coaches found that, for almost all of them, the original goal morphed into something different as the client better understood their values and their environment
• Over-focus on narrow goals blinds people to other possibilities, encourages riskier behaviour and is associated with lower performance in, for example, career progression
• Coaching is often about helping the client work out what they want to do. Having achieved that, they are often smart enough not to need a coach to help them do it.
• Most models of coaching place goal-setting as a middle step, after understanding context.

2. Coaching needs to be solutions focused. The need to find a solution within the session often comes from the coach (wanting to feel useful) rather than from the client, who may simply want to get his or her head around an issue, so they can take their time working out the right solution. A clear danger in solutions focus (which, of course, does have many uses) is that the client agrees to a solution before they are ready to do so.

3. Coaching is non-directive, mentoring is directive. Professional mentors often say exactly the opposite. Neither statement stands up to scrutiny. There are actually many approaches to both coaching and mentoring, with varying levels of directiveness, but the mainstream of both is non-directive. John Leary-Joyce describes mentoring as “coaching plus” – the pluses being having contextually specific knowledge and/or experience, being a role model and a greater influence on networking. Mentors use their wisdom to help another person develop wisdom of their own – telling people what to do isn’t part of the skill set or role.

4. Coaches should take copious notes. If you do, you cannot be attending fully to the client. Neuroscience tells us that we cannibalise the bits of the brain we need for active listening, when we try to capture words on paper or screen. Pausing every now and then (having captured one word notes from time to time) and asking the client “What would you like to capture from what we have just been saying?” is far more effective. It’s also more client-centred – are your notes really more valid or important than theirs?

5. A good coach can coach anyone in anything. A contrary view is that coaches need to have enough contextual knowledge to frame really insightful and empathetic questions and to ensure the safety of the client and themselves. As an example, a coach ignorant of insider dealing rules working with a bank employee was implicitly colluding with unethical and potentially illegal behaviour, because he lacked appropriate subject knowledge. There’s also the matter of credibility. Whether we like it or not, very senior executives often expect their coaches to have experienced what it is like to work at their level in a business. One of the clear lessons of The Leadership Pipeline is that people have to go through a significant mind shift at each stage from managing self, through managing others, managing managers, managing functions and so on.

6. Coaching is a process. The research into coach maturity tells us that coaches also go through radical mind shifts about their professional practice. One of the key transitions is from thinking of coaching as something you do to something you are. Coaches at the third level of maturity integrate immense personal learning and reflection into a personal philosophy that aligns with their sense of being.

7. Number of hours of coaching is a good guide to coach efficacy. Actually, the results from coach assessment centres, involving hundreds of coaches, indicate that there is no significant correlation. There is even less correlation between coach competence and level of fees charged!

8. The client is the focus for coaching. It is increasingly apparent (though we lack good empirical evidence) that coaching someone without paying attention to the systems, of which they are a part and which influence their behaviour, is less effective than working through the client to change the systems as well. This isn’t always possible, of course, but focusing too much on the client alone creates a self-limiting belief on the part of the coach, and this is likely to be played out through the client. This is where systems thinking comes in…

Speak again soon. For daily updates, discussion, personal opinion, comment or just to connect or keep in touch you can follow me on Twitter at http://twitter.com/#!/drcarltonbrand.

Carlton

Importance of work life balance

I’ve been reading this week some of the work of Maura Thomas related to work life balance and in particular her views on email.

Maura is an international speaker and trainer on productivity, attention and effectiveness. She was writing in this month’s Harvard Business Review – a must read in my opinion.

I do have concerns that our organisations are becoming swamped by email, including late into the evening and throughout the weekends. This is a sign for me that we have lost, or are losing our perspective on work life balance. This will have dire consequences for our collective wellbeing, organisation performance and our customers. I thought that I would share some of Maura’s views.

Work-life balance is different for everyone. But here are some ways she describes to know when your balance is off. One or two of these resonate with me.

• If you don’t take all of your holiday, or if you work when you’re on holiday
• If you’re never away from email for more than six or eight hours at a time
• If you are generally available to anyone regardless of the day or time
• If you never shut off your phone, or put it in “Do Not Disturb” mode
• If you have no hobbies, or if you can’t remember the last time you engaged in your hobby
• If you usually feel exhausted for no particular reason
• If you’re always intending to exercise, but you never seem to be able to work it into your schedule
• If you go to work when you’re sick
• If you have very few close relationships beyond your immediate family
• If your partner or children often get annoyed by your relationship with your communications device(s)

So what can managers and leaders do?

If you’re a manager or a leader, your actions and behaviour influence the culture. If you choose to refrain from sending late night emails, your staff won’t feel pressured to check their devices. In addition to managing their own behaviours, another way for leaders to correct this problem is to have a frank discussion about what’s expected of staff. If this discussion leads to the conclusion that constant availability is required to meet the goals of our organisation, that’s a corporate issue that we shall need to address.

If the discussion leads to the conclusion that it’s up to employees to set their own boundaries and impose their own limits, then leadership must ensure that the employees have the skills and the tools to do this successfully. Effectively managing all the details of life and work is not a skill taught in schools, and as technology and communication channels proliferate, it’s getting harder and harder. Traditional time management training doesn’t work, so staff development plans need to take these needs into account.

And what can our staff do?

You don’t need to be a manager or leader in our organisation to have influence over your downtime. The fact is, the organisation shouldn’t dictate your work hours—your goals should.

Question your assumptions about being always available. Naturally, it’s human nature to operate based on assumptions­—sometimes assumptions we don’t even realise we’re holding. For example, if some in the organisation seem to be keeping long hours, you might find yourself doing the same, based on the vague belief that if everyone is doing it, you must “have to.” But there is certainly no hard evidence to support the idea that those who are the most available or work the longest hours are the most successful.

Most managers and leaders know that work is demanding, but depend on employees to be able to impose their own balance. I believe that our employees need to understand that regardless of how many hours they work, there will always be more work to do, and the employee is the only one who can set his or her own boundaries.

To be more productive and efficient is to make the best use of the resources available to you. In your quest toward productivity, for yourself or our organisation, don’t neglect the most important resources, which are neither time nor money, but body and mind. When your work precludes physical and emotional well-being, your pursuit of productivity will be destined to fail. And if conventional wisdom now says that constant work is necessary for professional success, I can’t think of a more important time to buck convention.

Speak again soon. For daily updates, discussion, personal opinion, comment or just to connect or keep in touch you can follow me on Twitter at http://twitter.com/#!/drcarltonbrand.

Carlton

To email or not to email?

It’s been a good week this week, the highlights being able to speak with the whole team from Economic Development & Planning yesterday and also with all of the managers from my wider team. We covered a broad array of subjects including devolution, service performance, the recent Ofsted inspection, workload, the highways contracts, digital service delivery as well as this years’ budget status (pressures of £6.25m across the services) and prep for next years’ budget challenge (reductions of £15m cash, £25m in total projected).

I have noticed two or three incidents this week where people and teams have been using email to communicate complicated ideas and views and getting themselves “stuck” in their relationships with the recipients who have reacted badly to what has been said or suggested. This is because email is such a poor communications approach. So why is this? Well it’s because the impact of effective communication consists of the following:

·      - Physiology 55%

·      -Tonality 38%

·      -Words 7%

You’ll notice that the first two (most important) attributes can’t ever be present in email communication. So in an email, if it’s very well-crafted and you get lucky only 7% of your meaning will get through! No wonder we get so many wires crossed. So please think carefully before concluding that an email is the right method of communicating.  

Speak again soon. For daily updates, discussion, personal opinion, comment or just to connect or keep in touch you can follow me on Twitter at http://twitter.com/#!/drcarltonbrand.

Carlton

Congratulations to Jane Scott

Just a very quick blog today. You will have seen the news that our Council Leader Jane Scott has today been elevated to the House of Lords. This is fantastic news, for Jane personally and also our organisation and great county.

Carolyn, Maggie and I have just met with Jane and she has asked us to pass on her thanks and recognition to you all. This honour is about Jane, her vision, leadership, commitment and delivery but it is also about the wonderful staff we have who deliver day in and day out for us all and particularly the residents and citizens of Wiltshire. Jane intends to stay on as Leader of the Council.

Speak again soon. For daily updates, discussion, personal opinion, comment or just to connect or keep in touch you can follow me on Twitter at http://twitter.com/#!/drcarltonbrand.

Carlton

Multitasking and energy management

I’m writing this blog while in the Audit Committee (who said men can’t multitask). The committee is receiving its final accounts for 2014-15 which the members have just approved – two months ahead of the statutory deadline. Thank you and well done to the finance team for achieving this earlier in the year than ever before. The chief accountant says they are a “riveting read”. They are too.

I have just noticed that Australia are 38-3 on the first day of the third test at Edgbaston. This is seriously good news. I watched the second test and whenever I do that we get hammered badly.

I’ve been spending a lot of time recently at Monkton Park and Bourne Hill. I’m very impressed with the new shared customer service and revenues & benefits space in the city. It’s great to see that building open to the public for front line service provision which creates a real buzz about the place, enabling the sort of culture change we seek to maintain across the organisation. It was good to see some old friends and colleagues too. 

I am delighted the council has had a very positive annual audit of our Energy Management System which demonstrates that we are making good progress in controlling our energy use and enables us to retain our ISO50001 accreditation for another year. We have also filed our annual return for the Carbon Reduction Commitment, which showed that in 2014/15 the council emitted 22,600 tonnes of CO2 and we are therefore having to pay £360,000 in ‘carbon tax’.  This certainly focuses the mind on the need to continually reduce our carbon emissions as an organisation, as we have to pay for every tonne emitted, on top of the gas and electricity costs.

For those of you about to go on holiday, thank you for all your hard work and have a great time with your families and friends. For those of you who have returned, welcome back.

For daily updates, discussion, personal opinion, comment or just to connect or keep in touch you can follow me on Twitter.

Carlton